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Experience our Helpdesk AI for 24/7 Facility Service AutomationOne place for your portfolio: buildings, floors, units, occupancy, vendors, and every service request. Give tenants a way to report issues and give managers a clear view of what is late.
Facility management software helps organizations run the buildings they own or operate. It organizes sites into buildings, floors, zones, and units, handles service requests from occupants, manages vendors and clients, tracks response times, and reports on occupancy and performance. ADOX AI CAFM does this for single sites and multi-branch portfolios across Riyadh, Jeddah, Dammam, and the rest of the Kingdom.
Facility management in Saudi Arabia often means serving several masters at once: the asset owner, the tenants, the vendors you subcontract, and a regulator who wants records. Each one asks a different question, and each one expects an answer today.
ADOX AI CAFM organizes your organization first: companies, branches, departments, and job titles, plus the vendors who supply parts or services and the clients you manage facilities for. Approval routing sits here too, so requests reach the right person without a chain of forwarded emails.
Then the buildings. Each site is mapped from building to floor to zone to unit, and that structure carries everything else: assets, work orders, and occupancy. Tenants and staff report issues through the helpdesk. Requests that are not picked up in time escalate. Managers see open and overdue jobs, SLA performance, and unit occupancy across every branch.
The same four problems come up in almost every first conversation we have in Riyadh.
A tenant calls reception, reception messages a supervisor, and the request disappears somewhere between the two. The tenant calls again, angrier.
Your contract promises response times. When the client asks for evidence, you have estimates, not records.
Riyadh uses one process, Jeddah another, Dammam a third. Comparing them is guesswork.
Subcontractors, suppliers, and clients live in contact lists and email threads instead of the system where the work happens.
Built on the same records your team already uses every day, so nothing has to be entered twice.
Run companies, branches, and departments in one account, with each site mapped down to the unit.
Occupants report issues, supervisors assign them, and requests that sit too long escalate on their own.
Every job gets an expected response time based on priority, so late work is visible early.
Keep the suppliers you buy from and the clients you serve in the same system as the work.
Control who sees and approves what, with role-based access and configurable approval routing.
Unit occupancy, SLA performance, and open work by site, ready for owners and clients.
Start with your organization: companies, branches, departments, and job titles. Add the vendors you buy from and the clients you manage facilities for. Approval routing lives here too, so a request reaches the right approver without a chain of forwarded emails.
Then map your portfolio. Every site is modeled as building, floor, zone, and unit, the same structure that carries your assets, jobs, and occupancy. A head office in King Abdullah Financial District and a residential compound in Jeddah follow the same rules, so you can finally compare them.
Anyone can report an issue, and every report becomes a service request with a reference number. A supervisor assigns it to a technician, and it becomes a work order in their job list.
Each job gets an expected response time based on its priority. Requests that are not picked up in time escalate on their own. Your team works the queue, and nothing depends on someone remembering a phone call.
The dashboard shows what needs attention today: open and overdue jobs, SLA performance by site, unit occupancy, and upcoming warranty expiries. Because every number comes from recorded work, it holds up in a client review.
Role-based access means a vendor sees only their jobs, a site manager sees their buildings, and leadership sees the whole portfolio, all from the same records, in Arabic or English.
Add companies, branches, departments, vendors, and clients.
Create the building, floor, zone, and unit structure for each site.
Let occupants and staff report issues that turn into tracked requests.
Watch overdue jobs and SLA performance, and act where sites fall behind.
What changes when the work moves out of spreadsheets, chat groups, and paper sheets into one system.
| Spreadsheets & legacy tools | With ADOX | |
|---|---|---|
| Tenant requests | Phone calls and chat messages | Tracked service requests with references |
| Response times | Estimated after the fact | Targets by priority, recorded on every job |
| Escalation | Depends on someone noticing | Automatic when requests sit too long |
| Branch comparison | Different processes, no common data | One structure and one report for all sites |
| Access control | Shared logins and spreadsheets | Role-based access for staff and vendors |
Built in Riyadh for Saudi Arabia: Arabic and English interface, hosting inside the Kingdom, and records that hold up in front of clients and auditors.
Issues are logged, assigned, and tracked to closure instead of lost in a phone call.
Response and completion times recorded on every job, ready for client reviews.
Compare sites and branches side by side and spot the ones that need help.
Staff, vendors, and managers see only what their role allows.
Contractors serving several clients keep each client's sites, requests, and SLA reports separate while running one team.
Owners of residential compounds and office towers give tenants a reliable way to report issues and track occupancy by unit.
Mall operators handle tenant requests, common area maintenance, and vendor work from one helpdesk.
Public entities run many buildings under one structure, with approvals, role-based access, and records ready for oversight.
Six questions to ask any vendor before you sign, including us.
Occupants should be able to report issues without training, and every report should get a reference.
Requests that sit too long should escalate automatically.
Check that branches and buildings roll up into one portfolio view.
Subcontractors and clients should live in the same system as the work.
You should be able to show response performance per building and per client.
Both are standard requirements for Saudi government and enterprise contracts.
Common questions about ADOX Facility Management in Riyadh and across Saudi Arabia.
Yes. You can run several companies, branches, and sites in one account, each mapped from building down to unit, with reports that roll up across the portfolio.
Through the helpdesk. A reported issue becomes a service request that a supervisor assigns to a technician, and unassigned requests escalate if they are not picked up in time.
Yes. Every job gets an expected response time based on priority, and SLA performance is reported by site.
Yes. You can record the clients you manage facilities for and the vendors you work with, and keep each client's sites and reporting separate.
Yes. The full interface is available in right-to-left Arabic and in English.
Yes. ADOX has its head office in Al Malaz, Riyadh, and supports facility management teams and FM service providers across Saudi Arabia, including Jeddah, Dammam, and Al Khobar.
A BMS (Building Management System) controls equipment such as HVAC and lighting. Facility management software manages the people and work around the building: requests, assets, maintenance, vendors, and reporting. They complement each other.
Yes. The interface runs in Arabic and English, so occupants, technicians, and managers can each use the language they prefer on the same request.
One AI-assisted system for your buildings, assets, maintenance, and helpdesk. See what needs attention across every site before it turns into a complaint.
Learn more →Work orders from request to sign-off. Assign, track, pause for parts, and close with supervisor review, with every job added to the asset's history.
Learn more →Track every asset from purchase to retirement. Location, warranty, depreciation, transfers, and full maintenance history on a single record.
Learn more →Join 500+ GCC enterprises using ADOX AI CAFM to reduce costs, eliminate downtime, and build smarter facilities. Deployment starts in 4 weeks.
