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Experience our Helpdesk AI for 24/7 Facility Service AutomationRun buildings, assets, maintenance, and the helpdesk from one system. ADOX AI CAFM flags what needs attention, routes the work to the right technician, and keeps a record you can hand to an auditor.
AI-powered CAFM (Computer-Aided Facility Management) software is a single system that holds your facility structure, assets, maintenance work, and service requests, and uses AI to spot patterns people miss: assets that fail repeatedly, jobs about to breach their SLA, and maintenance that is drifting overdue. ADOX AI CAFM is built in Riyadh for Saudi organizations, with an Arabic and English interface and hosting inside the Kingdom.
Most facility teams in Saudi Arabia still run on a mix of spreadsheets, WhatsApp groups, and a maintenance tool nobody fully trusts. The data exists. It lives in six places, so nobody sees the whole picture until something breaks in the middle of a Riyadh summer.
ADOX AI CAFM puts that picture in one place. Your buildings are mapped the way they actually work, from building to floor to zone to unit. Every asset sits in that hierarchy. Every job, whether a tenant reported it or a schedule created it, follows the same rules from request to supervisor sign-off.
The AI layer sits on top of clean data, which is the only place AI is useful. It reads your work order history and asset records to surface the units that keep coming back, the sites missing their response times, and the preventive tasks that quietly slipped. You get a short list of things to act on instead of another dashboard to stare at.
The same four problems come up in almost every first conversation we have in Riyadh.
Asset lists in Excel, complaints on WhatsApp, PPM plans on a whiteboard, vendor invoices in email. Every report starts with a day of copying and pasting.
By the time a recurring chiller fault reaches the director, it has already cost three call-outs and an angry tenant. Nobody connected the dots because the dots lived in different files.
When a government client or NCA-aligned audit asks for maintenance history, the team spends a week rebuilding records that should have existed already.
Many platforms treat Arabic as a translation layer and host data outside the Kingdom. That fails procurement for government and semi-government buyers before the demo ends.
Built on the same records your team already uses every day, so nothing has to be entered twice.
Model every site as building, floor, zone, and unit. Assets, work orders, and occupancy all hang off the same structure, so reports roll up cleanly.
Spot repeat failures, SLA risks, and overdue maintenance from your work order and asset history, then act on a short, ranked list.
Anyone can report an issue. It becomes a service request, a supervisor assigns it, and unpicked requests escalate on their own.
A full right-to-left Arabic interface for field teams and English for management, on the same records.
Local cloud hosting on AWS Riyadh or Azure KSA, with an architecture aligned to NCA cybersecurity controls.
Open and overdue jobs, SLA performance, preventive maintenance completion, asset value by category, and upcoming warranty expiries.
Everything in ADOX AI CAFM hangs off a single facility hierarchy: company, branch, building, floor, zone, and unit. A hospital tower in Al Olaya, a warehouse in the Second Industrial City, and a retail unit in a Jeddah mall all follow the same shape.
That shape does the heavy lifting. When an asset is registered, it gets a location. When a job is raised, it inherits that location. When a manager opens a report, numbers roll up from unit to building to branch without anyone building a pivot table. Set the structure up once, and every module after it speaks the same language.
Most AI promises in facility management depend on sensors you have not installed yet. ADOX starts with what you already have: work orders, asset records, schedules, and response times.
From that history it highlights the patterns a busy supervisor misses. The split unit on the fourth floor that has had four capacitor jobs since March. The branch where high-priority jobs keep missing their response target on Thursday evenings. The quarterly PPM tasks drifting a week late every cycle. Each insight links back to the jobs behind it, so your team can check the evidence before acting on it.
Your technicians can work in full right-to-left Arabic while your management team reads the same records in English. Data can be hosted on local cloud regions such as AWS Riyadh or Azure KSA, and the architecture is aligned with NCA cybersecurity controls, which matters the moment a government or semi-government client reviews your vendor file.
For organizations that invoice for facility services, ADOX also supports ZATCA Phase 2 e-invoicing requirements, so finance does not need a separate workaround.
Set up companies, branches, and the building-floor-zone-unit hierarchy for each site.
Load equipment with category, location, cost, warranty, and depreciation method.
Open the helpdesk, attach maintenance schedules and checklists, and assign technicians.
Review AI-flagged risks each week and fix the causes, not the symptoms.
What changes when the work moves out of spreadsheets, chat groups, and paper sheets into one system.
| Spreadsheets & legacy tools | With ADOX | |
|---|---|---|
| Where data lives | Spreadsheets, email, and chat groups | One record per building, asset, and job |
| Spotting repeat failures | Someone remembers, or nobody does | AI flags them from work order history |
| Monthly reporting | Two or three days of manual work | Live dashboards by site and branch |
| Arabic support | Translated labels, English data | Full RTL Arabic and English interface |
| Data residency | Often hosted outside the Kingdom | Local hosting on AWS Riyadh or Azure KSA |
Built in Riyadh for Saudi Arabia: Arabic and English interface, hosting inside the Kingdom, and records that hold up in front of clients and auditors.
Assets, jobs, and history live on one record, so meetings stop starting with whose spreadsheet is right.
Repeat failures and slipping maintenance show up as a list before they show up as a complaint.
Every job carries a reference number, a timeline, and a supervisor approval.
Local data residency and NCA-aligned controls for government and enterprise buyers.
Ministries and authorities managing many buildings use one hierarchy, local hosting, and audit-ready job history to satisfy procurement and cybersecurity reviews.
Hospitals track critical assets, enforce supervisor sign-off on every job, and keep a maintenance record ready for accreditation visits.
Hotels route guest complaints from the front desk to a technician in minutes and see which rooms keep generating the same faults.
Campuses with dozens of buildings compare response times and PPM completion across faculties, then move resources where they are needed.
Six questions to ask any vendor before you sign, including us.
Ask to see a technician complete a full job in Arabic, right to left, without English fallbacks.
Confirm the data region in writing. Government and regulated buyers will ask for it.
You should be able to model building, floor, zone, and unit yourself, without a consultant.
Every AI insight should link to the jobs and assets behind it. If it cannot show its working, do not trust it.
Work orders, PPM, and inventory should share the same records as your assets and buildings.
Ask how the vendor imports your existing asset list and how long the first site takes.
Common questions about ADOX AI-Powered CAFM in Riyadh and across Saudi Arabia.
CAFM covers the whole facility: spaces, occupancy, assets, helpdesk, and maintenance. CMMS focuses on the maintenance side, meaning work orders, preventive schedules, and technicians. ADOX AI CAFM includes a full CMMS inside it, so you do not need two systems.
Yes. The interface runs in full right-to-left Arabic and in English. Technicians can work in Arabic while managers read the same records in English.
Data can be hosted on local cloud regions inside Saudi Arabia, such as AWS Riyadh or Azure KSA, to meet data residency requirements. Private cloud and on-premise options are available for stricter environments.
It reads your work order and asset history to highlight repeat failures, jobs at risk of missing their response time, and preventive tasks running overdue. It works on your own operational data, so its suggestions improve as your history grows.
Most teams start with one site: set up the hierarchy, import assets, and open the helpdesk. Timelines depend on how clean your asset list is, and our team helps with the import.
Yes. Our head office is in Al Malaz, Riyadh, and we work with facility teams across the Kingdom, including Jeddah, Dammam, and Al Khobar. Data can be hosted inside Saudi Arabia, and the platform runs in Arabic and English.
Pricing is quoted per organization and depends on the number of sites, floor area, assets, and users. Single-site facilities and multi-site enterprises are on different plans. Contact our Riyadh team for a quote.
Yes. Most customers move from spreadsheets or an older system. We import your asset list, locations, and open work, then run the first site live before rolling out to the rest.
Buildings, units, occupancy, vendors, and service requests across your whole portfolio, run from one bilingual platform with role-based access.
Learn more →Work orders from request to sign-off. Assign, track, pause for parts, and close with supervisor review, with every job added to the asset's history.
Learn more →Track every asset from purchase to retirement. Location, warranty, depreciation, transfers, and full maintenance history on a single record.
Learn more →Join 500+ GCC enterprises using ADOX AI CAFM to reduce costs, eliminate downtime, and build smarter facilities. Deployment starts in 4 weeks.
